The Autobarn of Subaru had a unique problem. They typically had a high 4.7+ star rating which was the backbone of their business and growth: top-notch customer service. They would go above and beyond to help their customers but found that negative reviews were pouring in from people who never shopped. After some investigation, they started to find that some upset customers would go to great lengths to defame their name and had their friends and relatives leave fake negative reviews to try to hurt their reputation.
FeedbackClarity removed 55 fake pieces of content and helped restore The Autobarn Subaru’s reputation within the first 90 days. Some of these were years old and and the business owner had simply come to accept that fake content stays up.
At the same time, the FeedbackClarity Survey Feedback Generation tool increased positive customer feedback.
With 10+ years of experience running our own successful e-commerce businesses, we have been able to perfect the approach to sustainably repairing feedback that is 100% above board and compliant to many major review sites.
We are now offering this very same approach, honed over 10+ successful years of disputing unethical comments and enforcing digital review compliance to you and your organization.
From Facebook reviews to Google, Amazon and everything in between – businesses have counted on Feedback Clarity to supercharge their online profile with less negative reviews.
Our specialists are trained to audit each comment and utilize an arsenal of tactics to get as many negative marks removed from your history. We see 30%-60% of negative content come off in the first 60-90 days.
Our staff is comprised of ex-employees from Google, Facebook and other consumer feedback e-sites. Using our experienced network of team members, we are able to submit disputes directly on your behalf to remove these negative reviews, feedback and comments immediately.
Get more reviews by reaching your customers directly via our email and SMS text service. We see our clients reviews improve by 247% within the first 30 days. Upload customer lists or send individual messages to each one for that white glove touch.
We do not stop and pause; our efforts are continuous. After our experts remove the negative reviews that hurt your business – the Feedback Clarity™ analysts monitor your brands reputation channels looking for any new negative reviews, negative comments or negative feedback.
We support over 20 platforms including Google Search, Google Business, Facebook Business, Amazon product pages, and Trustpilot. If you're unsure whether we can help, just ask — we'll assess your specific case at no charge.
Absolutely. Our methods adhere strictly to platform guidelines and FTC-compliant best practices. We do not employ bots, fake accounts, or any tactics that could violate terms of service.
The timeline varies depending on the platform and nature of the content. Typically, removals are completed within 7 to 21 days. We provide a realistic timeframe after assessing each case individually.
Never. We believe in authenticity. Our strategies involve encouraging your genuine customers to share their positive experiences, enhancing your online reputation organically.
While we have a high success rate, we cannot guarantee removal in every case. We conduct a thorough assessment to determine the likelihood of success and only proceed if we believe we can achieve the desired outcome.
Yes. Beyond content removal, we provide ongoing monitoring and management services to protect and enhance your online presence over time.
Initiating our services is straightforward. Fill out our Free Quote Intake Form, and our team will reach out to discuss your specific needs and how we can assist.